Welcome to Winbox Malaysia. We respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you interact with our website and services.
1. Information We Collect
We may collect the following types of personal data:
Account Information: Name, contact number, email address, date of birth, and identification documents.
Device & Usage Data: IP address, browser type, device information, location data, and website activity logs.
Payment Information: Bank account details, e-wallet info (e.g., Touch ‘n Go), and transaction history.
Communications: Customer support chats, email correspondence, and WhatsApp interactions.
Cookies & Tracking Data: For analytics, site performance, and user preferences.
2. How We Use Your Information
Your data is collected and used for:
Creating and verifying your Winbox account
Processing transactions and withdrawals
Enhancing website performance and mobile experience
Providing customer service and resolving issues
Sending promotional offers and service updates
Enforcing our terms, preventing fraud, and ensuring platform security
3. How We Protect Your Data
We use industry-standard security protocols to protect your personal information:
SSL encryption for all sensitive transactions
Two-factor authentication (2FA) for account protection
Regular data audits and secure servers
Strict access controls for internal data handling
4. Sharing of Information
We do not sell or rent your personal information. However, we may share your data with:
Authorized payment processors and banking partners (e.g., Maybank, CIMB, RHB)
Regulatory bodies for legal compliance
Marketing service providers (only with your consent)
Affiliated partners (e.g., agents under the Winbox agent program)
All third parties are contractually obligated to protect your data and comply with privacy regulations.
5. Cookies & Analytics
Winbox Malaysia uses cookies and similar tracking technologies to:
Enhance user experience
Monitor page performance
Deliver personalized content and promotions
You may adjust your browser settings to manage or block cookies. Please note this may impact functionality.
6. Your Rights & Choices
As a visitor, you have the right to:
Request access to the data we store about you
Correct or delete your personal information
Opt out of analytics tracking or email communication (if subscribed)
Contact us regarding any privacy-related concerns
To exercise your rights, please reach out via [email protected].
7. Data Retention
We retain only necessary data for as long as needed to fulfill our service obligations or comply with legal standards. Anonymous tracking data may be stored for aggregate analysis.
8. External Links Disclaimer
Our website may contain links to third-party platforms including Winbox login portals, download pages, or partner sites. This Privacy Policy does not cover external websites. Please review their policies before engaging.
9. Policy Updates
This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. Updates will be posted here with a revised effective date.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:
Winbox-Malaysia.org Support Team
Email: [email protected]
Website: https://winbox-malaysia.org